FAQ

GENERAL

How do I contact Fenella Danae for support?

You can email me at hello@fenelladanae.com or use the contact form on my website.

Do you offer refunds on purchases?

Refunds depend on the type of purchase (All cancellations must be made in writing):

  • Digital Downloads: Non-refundable

  • Retreats:
      • 12+ weeks in advance – Full refund
     • 4+ weeks in advance – 50% refund
     • Less than 4 weeks – Non-refundable

  • Coaching Sessions:
      • 1 week in advance – Full refund
     • 48 hours in advance – 50% refund
     • Less than 48 hours – Non-refundable

All cancellations must be made in writing.

Can I gift a retreat or coaching session to someone else?

Yes, absolutely. Please get in touch with me to arrange a gift certificate or booking transfer.

Will my personal information be kept private?

Yes. I take your privacy seriously and follow strict data protection policies. You can find more details in my Privacy Policy.

I have more questions—how can I get in touch?

I’m always happy to help. Just email hello@fenelladanae.com or reach out via the contact page on my website and I’ll get back to you as soon as possible.

What if I have accessibility needs or I'm neurodivergent?

I’m committed to creating a supportive, inclusive environment for everyone. If you have any accessibility requirements—physical, sensory, cognitive—or if you’re neurodivergent or need specific accommodations, please let me know when booking. I’ll do everything I can to ensure you feel comfortable, supported, and fully able to participate.

Do you offer payment plans for coaching or retreats?

Yes, I offer payment plans for select coaching packages and retreats. You can choose a monthly instalment option at checkout or contact me to arrange a custom plan. Please note: all instalments must be paid in full, even if you choose not to complete the program or retreat. Payment plans are a commitment to the full value of the offering.

What do past clients say about working with you?

My clients often describe feeling more energised, focused, and aligned after working together. You can read real testimonials and success stories here to get a feel for the kind of shifts coaching, retreats, and my programs can create.

PROGRAM DOWNLOADS

What are your program downloads?

My program downloads are intentional, results-driven guides designed for individuals who feel exhausted, overwhelmed, or stuck. Each one offers a clear, structured path to help you reset your energy, build lasting resilience, and cultivate sustainable wellbeing.

Inside, you’ll find step-by-step strategies, habit trackers, and practical tools rooted in mindset work, nervous system support, and holistic wellbeing. These guides are created to help you make real, lasting changes — so you can move from burnout and confusion into clarity, balance, and momentum in your life.

How do I receive my program download?

As soon as your purchase is complete, you’ll receive a link via email to download your guide instantly—no waiting required. For the 7 day Energy Reboot or the Cognitive Reset you will receive access to your own Program Platform.

Can I use the program downloads more than once?

Yes! Once you’ve purchased a program download, it’s yours to keep forever. You can revisit it whenever you need a refresh. Please note, materials must not be shared with others who haven’t purchased them.

Do I need special tools to use the program downloads?

Not at all. Most guides only require a pen and paper or a device to read them. You’re welcome to print them at home or have them professionally printed, but it’s not essential—they’re designed to be simple and easy to use.

Are the program downloads easy to follow?

Absolutely. Each one is designed to be beginner-friendly, with clear steps you can easily integrate into everyday life.

Can I share or resell my program download?

No. All program downloads are for your personal use only. Sharing, reselling, or redistributing them in any form is strictly prohibited.

Any unauthorised distribution will result in immediate removal of access to all current and future purchases, and may lead to further legal action under copyright infringement laws. Please respect the time, energy, and expertise that has gone into creating these resources.

Can I get a refund on a program download?

Because program downloads are delivered instantly, I don’t offer refunds. However, if you experience any issues with your download, please reach out—I’ll be happy to help.

COACHING

What is included in a 1:1 coaching session?

Each session is tailored to support your unique goals—whether that’s shifting your mindset, building better habits, or creating more balance. You’ll receive focused support, practical steps, and accountability to help you move forward.

How do I book a coaching session?

You can check availability and book your session at fenelladanae.co.com/coaching-selection

What is your cancellation policy for coaching sessions?

  • 1 week before – Full refund
  • 48 hours before – 50% refund
  • Less than 48 hours – Non-refundable

All cancellations must be made in writing.

What if I need to reschedule my session?

You can reschedule for free with at least 48 hours’ notice. Please note, you can only reschedule up to two times within a 10-session block.

What if I’m running late to a session?

Please let me know as soon as possible. If you're late, the session will still end at the originally scheduled time. Missed sessions without notice are considered a no-show and won’t be refunded.

How do I prepare for my coaching session?

Before each session, you’ll complete Sections 1–3 of your coaching sheet (you’ll receive this during onboarding). Have a draft or idea for Section 4—we can finalise it together. The rest of the sheet will be completed during our session. Please also come having followed through on any previous commitments.

RETREATS

What can I expect from a Fenella Danae retreat?

My retreats are immersive experiences designed to help you recharge, refocus, and reconnect with yourself. Depending on the retreat, activities may include guided workshops, movement sessions, relaxation practices, and meaningful community connection—all in a calm, nurturing setting.

Are your retreats suitable for beginners?

Yes, absolutely. Whether you’re brand new to personal development or more experienced, you’ll feel supported and welcomed.

What is included in the retreat price?

Retreats typically include accommodation, meals, guided sessions, and all materials. Each retreat page outlines the exact inclusions and you’ll receive full details upon booking.

What is your cancellation policy for retreats?

  • 12+ weeks before the retreat – Full refund
  • 4+ weeks before the retreat – 50% refund
  • Less than 4 weeks before – Non-refundable

All cancellations must be made in writing.

What happens if I can’t attend at the last minute?

Last-minute cancellations are non-refundable. If an emergency arises, please get in touch and I’ll do my best to explore options with you.

Do I need to bring anything to the retreat?

Yes—a full packing list will be sent to you after booking. Generally, I recommend bringing comfortable clothes, a journal, and an open mind.

What is expected of participants during the retreat?

I ask that all guests help maintain a respectful and supportive environment. Disruptive or inappropriate behaviour may result in being asked to leave the retreat, without a refund.

What if I have dietary restrictions?

I do my best to accommodate dietary needs. Please let me know in advance so I can plan accordingly.